This afternoon, I reluctantly phoned Vodafone to help me solve a problem. I was reluctant because I had a splitting headache and so was afraid that I might lose my cool but whatever was wrong needed urgent attention and so I rang Vodafone.
I had to speak to a machine first before it directed me to a human person. The young lady who answered was very bubbly and polite. She had trouble accessing my account so while I waited for her system to speed up, we made some small talk. She explained that she was working from home and so her internet connection may not be as fast as the one in her office. She had an American accent and so out of interest I asked her where she was based to which she answered Egypt!!!! She added that she lives in Alexandria and that she had a perfect view of the River Nile. I told her that all I know about Egypt is what I read in the Bible!
She managed to solve my problem within a few minutes and then I rang off.
I was very pleased to have spoken to her. I just wish that staff working in customer service based in the UK are half as pleasant as her! I always get the impression that they want to get rid of you as quickly as possible.