On Monday evening, I was trying to pay OVO, our energy supplier and British Telecom over the Vicarage telephone. Unusually, I was successful with OVO but not so with British Telecom; there was an automated message saying that due to the global social media outage, they were unable to accept payment. I was intrigued. How can the social media outage be related to this?
Anyway, I was keen to complete my Ocado shopping online so didn’t think anymore about it until I had difficulty accessing Ocado!!!! Every time I logged in, there was an error message giving me a telephone number to call. Those living in the UK will understand my reluctance to ring any customer service number because it would have just meant that there might be nobody to answer due to Covid19 (favourite excuse).
It was only then that the penny dropped; it is the social media outage that has caused this. Oh dear! Does that mean I am going to end up with just one bottle of whisky??? You see, my shopping list is not always ready when I book the delivery slot and so I just add a Johnny Walker green label costing £40 which is the minimum amount required to the basket. Before anybody accuses me of hoarding shopping slots; please “hear” me out. I only book one slot and it is always for delivery in the next 5 days. 😁
The good news is I was eventually able to access Ocado’s website and the first thing I did was to remove the whisky bottle from the basket!!!