Recently, I wrote about the lack of customer service in the UK.
Last week, I got a wonderful surprise when I ordered some chocolates from Charbonnel Et Walker. I had also taken advantage of their free personalised message service.
2 days later, the chocolate boxes arrived beautifully presented accompanied by handwritten cards! Handwritten cards???!!! This is what I call customer service and a big well done to Charbonnel Et Walker.
I was so touched by their level of service that I had to send them an email to express my gratitude.
NB: I have not been paid by Charbonnel Et Walker to promote them